This Privacy Policy explains how Evergreen Rain Gutters LLC (“Evergreen,” “we,” “us”) collects, uses, and protects information when you visit evergreenrainguttersllc.com, submit our contact form, chat with our website assistant, or otherwise communicate with us. We’ve written this in plain language. If anything is unclear, contact us at the email below.
1. Who we are
Evergreen Rain Gutters LLC is a Washington State licensed, bonded, and insured roofing, gutter, siding, and storm damage contractor based in Spokane, WA. Our business address and contact number are available on our Contact page.
2. Information we collect
We collect only what you provide to us, plus standard technical information needed to operate the website:
- Contact details you submit — name, phone number, email address, project location, service type, and timeline. Provided through our contact form or our website chat assistant.
- Communications you send us — the contents of messages, voicemails, texts, or emails you direct to us.
- Basic technical data — your IP address, browser type, device type, and pages viewed. This is standard server log information used to operate and secure the site.
We do not knowingly collect information from children under 13. We do not collect sensitive categories of personal information (financial account numbers, government IDs, health data, etc.).
3. How we use your information
We use the information you provide to:
- Respond to your inquiry and prepare a free estimate
- Schedule and coordinate work on your project
- Communicate with you about your project, including by phone call, text message (SMS), and email
- Send appointment reminders, follow-up notes, and post-job communications
- Keep records required for tax, warranty, insurance, and licensing purposes
- Improve our service and operate the website securely
We do not use your information for advertising, profiling, or any other purpose unrelated to providing service to you.
4. SMS / text messaging
If you provide your phone number, we may send you transactional SMS messages related to your inquiry or project (lead confirmation, appointment reminders, follow-ups, and post-job communication). The following terms apply to all SMS communication with Evergreen:
- Consent. By providing your phone number on our contact form or in our website chat, you consent to receive transactional SMS messages from Evergreen related to your inquiry or project.
- Message frequency. Message frequency varies based on your project stage. Typical volume is 1–10 messages per inquiry or active project.
- Carrier rates. Message and data rates may apply, depending on your wireless plan.
- Opting out. You can opt out of SMS at any time by replying STOP to any message we send. You will receive one final confirmation message and no further SMS communication.
- Help. Reply HELP to any message to receive contact information.
- No sharing for marketing. Text messaging opt-in data and consent will not be shared with any third party for marketing or promotional purposes, ever.
5. Who we share information with
We do not sell your personal information. We share it only with the service providers we need to operate the business:
- Twilio, Inc. — SMS delivery (for transactional messages described above)
- Resend, Inc. — Email delivery
- Make.com (Celonis) — Workflow automation that routes your inquiry to us
- Cloudflare, Inc. — Website hosting, security, and email routing
- Anthropic PBC — Powers the AI assistant on our website chat (your message content is processed to generate responses)
- Government, legal, and professional advisors — when required by law or to enforce our rights (e.g., tax authorities, our attorney, our insurer)
These providers act on our behalf and are contractually limited in how they may use your information. We do not authorize them to use your information for their own marketing.
6. How long we keep your information
We keep contact and project records as long as needed to provide service, honor warranties (up to 10 years on roofing workmanship, 5 years on gutters), and comply with tax and recordkeeping requirements. Lead records for inquiries that don’t result in projects are deleted within 24 months.
7. Your privacy rights
Depending on where you live, you may have rights regarding your personal information. Evergreen honors these rights for all visitors regardless of state:
- Right to know what personal information we have about you
- Right to request deletion of your personal information (subject to legal record-keeping requirements)
- Right to correct inaccurate personal information
- Right to opt out of SMS, email, or phone communications at any time
- Right to non-discrimination — we won’t treat you differently for exercising any privacy right
To exercise any of these rights, email us at Chad.evergreenrainguttersllc@gmail.com or call 509.609.7872. We’ll respond within 30 days.
We do not sell or share your personal information for advertising or marketing. If we ever change that, this notice will be updated and a “Do Not Sell or Share My Personal Information” link will be added.
8. Cookies and analytics
The website uses minimal technical cookies needed to operate (e.g., to remember the state of the chat widget within a single session). We may add basic analytics in the future (such as Google Analytics 4) to understand how visitors find and use the site. If we do, this section will be updated to identify the tool and link to its privacy disclosures.
9. Security
We take reasonable measures to protect the information you provide. The site uses HTTPS encryption, the contact form is rate-limited, and our providers (Twilio, Resend, Cloudflare, Anthropic, Make.com) maintain industry-standard security controls. No internet transmission is ever 100% secure, but we treat your information with the care we’d want our own treated.
10. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the current version. Material changes will be flagged on this page.
11. Contact us
Questions, requests, or concerns about this policy:
Evergreen Rain Gutters LLC
Spokane, WA
Email: Chad.evergreenrainguttersllc@gmail.com
Phone: 509.609.7872
See also: Terms of Service